Introduction

Tema Telecoms offers its unique National solution for businesses of all sizes – large, medium or small – that regularly make phone calls to destinations more than 50 km from the source, within South Africa. Tema Telecoms’ analysis of the average client’s monthly Telkom bill has shown that national calls usually make up approximately 20 - 30% of total call costs. It is clear that savings achieved through least-cost routing on national calls will lower telephony spend significantly.

Rates

Tema Telecoms provides two billing plan options for its clients: Guaranteed savings with AllSave, and Per-second billing.


Savings option 1: AllSave for National
Guaranteed savings with AllSave

Tema Telecoms will bill the client at the Telkom rate, less 10%. National calls will be billed per minute for the first minute, and per second thereafter. This option provides a guaranteed saving of 10% on national calls. Furthermore, Tema Telecoms will make up for any savings shortfall if the shortfall can be attributed to inefficiency in the National solution.

Tema Telecoms provides a single contract for the client, which is valid for the duration of the contracted period. This means there are no hidden charges for subscription, SIM cards or additional services. There are also no additional charges for PABX services, such as configuration checks, least-cost routing programming or maintenance call-outs relating to least-cost routing.

Each client will be assigned a dedicated account manager, who will proactively monitor usage, overflow traffic and uptime to ensure that the projected savings are being achieved and the equipment is being used optimally.


Savings option 2: Per-second billing

Tema Telecoms’ per-second billing option bills calls per second from the start of each call, with no minimum charge per call. National calls are cheaper for the first 60 seconds, so savings accrue up to the 59th second. Thereafter, calls through National will be one percent more expensive than the standard Telkom rate at any given time.

 

Minimum requirements

  • The client’s PABX must be able to be programmed for least-cost routing.
  • The PABX must have sufficient ports available for connection to Tema Telecoms’ fixed cellular terminals.
  • The client’s landline bill for national calls must be sufficiently high to warrant the installation of National. A Tema Telecoms consultant will be able to advise the client in each case.

PABX certification

Tema Telecoms has strong relationships with PBX suppliers, and all the equipment supplied by Tema has been tested and approved for use with all relevant PBX’s.

Fees

In some cases, Tema Telecoms may charge once-off fees for installation of National – for line activation, SIM card and fixed cellular terminal installations. These fees will be payable in arrears with the first invoice. Under some circumstances, these fees may be discounted. Please ask one of our consultants for details.

 

Tema Service Level Agreement for National

The following service level parameters apply to each installation. The Tema Telecoms proposal document provided for the client will state the number of working days for each of the parameters:

PARAMETER
DESCRIPTION
Pro-active call monitoring
This is the pro-active monitoring of usage and non-usage on FCTs installed to ensure optimum uptime and therefore maximum savings for the client. This is done by special teams within the Tema Telecoms offices and includes calls to clients when any abnormalities are detected.
First Line Maintenance

This is a technician on site to perform:

  • A FCT reset (to clear lockups)
  • A wiring check
  • A software interface check between PABX and FCT
  • A SIM swap, if necessary
Second Line Maintenance

This includes all of First Line maintenance, plus: FCT replacement if necessary

Third Line Maintenance

This includes all of second line maintenance, plus: Sending a Tema Telecoms senior technician to site.

PABX call-out
This may apply to any of the 1 st , 2 nd and 3 rd line maintenance levels and involves sending a PABX technician to site. This applies only when the PABX is supplied by one of Tema Telecoms' PABX supply partners. The proposal states this clearly.

Please note that “working days” refers to the maximum number of working days it will take to get to the client’s site from receipt of the call from the client. Working days are assumed to be from 08h00 to 17h00, excluding weekends and public holidays. All durations listed are typical and will be achieved 90% of the time. Currently, no on-site service is available after hours.

 

Quick and easy installation

Tema Telecoms carries out all assessment, installation and after-sales service. Tema Telecoms’ technicians evaluate the client’s equipment to ensure that all calls can be accommodated on the available telephony networks. There is no need to contact the PABX vendor or affect warranties – Tema Telecoms will take full responsibility for each installation. In addition, Tema Telecoms does not charge for installation of the National solution, line activation, SIM card and fixed cellular routers.

Tema Telecoms’ agents will undertake bandwidth checks to ensure that traffic can be accommodated on the GSM network. These checks are made to calculate the correct number of routers required for each installation, and great care is taken in analysing each client’s particular needs. Tema Telecoms is committed to eliminating problems associated with down-time and bandwidth availability, and will monitor overflow at regular intervals in order to provide its clients with ongoing advice relating to usage patterns and further cost savings.

All National routers are monitored by Tema Telecoms daily, ensuring that non-usage or underperformance will be rectified immediately. Tema Telecoms’ real-time monitoring ensures that fixed cellular terminals are always available and always functioning, thereby optimising savings and system capacity.

Tema Telecoms provides…

  • Insurance against manufacturing defaults on fixed cellular terminals.
  • Full use of all equipment installed on the client site, though all equipment remains the property of Tema Telecoms.
  • Free and unlimited technical call-outs to the client site. A call-out fee will only be charged if it is found that equipment not belonging to Tema Telecoms is responsible for the technical fault.
  • Any necessary SIM card replacements.
  • Daily pro-active analysis and usage checks by Tema Telecoms, including a daily email usage report.
  • Free upgrades, when required, to ensure proper PABX interface according to specifications.
  • Postal billing on request.
  • Access to daily usage reports and monthly savings reports on request as well as graphs of the performance of National installations, at any time, night or day.

Billing

Tema Telecoms provides its clients with comprehensive and easy-to-read bills at the end of every month via email. Each bill summarises statistics pertaining to usage, provides itemised billing and a breakdown of savings for each call made during that month. Itemised billing is can be provided in printout, email, CD or diskette on request. Payment options include debit order arrangements, for quick and easy payment.

How to get started

Getting started with Tema Telecoms is as easy as 1, 2, 3…

  1. Provide Tema Telecoms with copies of your Telkom phone bill for the last three months, preferably in electronic format, which we will use to analyse and break down your call usage pattern. This will form the basis of our proposal, as well as showing how many fixed cellular terminals will be required for your business needs.
  2. Tema Telecoms will present a National proposal based on the call patterns
    identified in Step 1.
  3. On acceptance of the proposal, Tema Telecoms will conduct bandwidth
    checks, apply for any necessary bandwidth from the various network
    operators, scope the installation and implement the solution.